Guarantee/Policies

We must be notified in writing by your veterinarian within ten (10) days of condition, diagnosis, including prognosis. Letter from veterinarian needs to include evidence that your pup suffers from a serious, hereditary or congenital defect that is life threatening and will seriously impair the pup/dogs quality of life. Depending on the situation, we may ask for second opinion or request to have pup seen by a veterinarian of our choosing. If we exercise this option, we will extend 10 days to 20 to have time for the second opinion. As well, we will cover expenses of second opinion if we requested it. If the two opinions are grossly different, we retain the right to a third opinion and will go with the majority diagnosis/prognosis.

Specifics Concerning Auto-Immune Diseases: *(Please Read This Section)

The Jack Russell Terrier is a Piebald Breed. This is true of ALL Jack Russell Terrier lines as well as several other breeds of dog: Bull Terrier, Chihuahua, Dachshund, St. Bernard. Border Collie, Greyhound, Sealyham Terrier, Beagle, Bulldog, Dalmatian and English Setter and a few others. Piebaldism directly effects melanocyte development. Melanin is the pigment primarily responsible for skin and coat color. There is the suspicion that all Piebald breeds are more susceptible to Auto-Immune disease. Many autoimmune diseases remain dormant until there is a “trigger” event starting the disease process. The trigger will be a stress factor as in; overuse of vaccines, antibiotics or steroid drugs, emotional distress, environmental pollutants, food preservatives such as ethoxyquin, chemicals found in pesticides, chemical flea and tick treatments, etc. There is currently no way to test for an underlying/dormant autoimmune disease.

Why does this matter to you? First be aware that your breed of choice is a Piebald. There is no amount of testing or careful breeding that will completely eliminate this risk with Piebald breeds. The best way you can protect against autoimmune disease is to not purposely pull triggers. Be thoughtful about overuse of vaccines, antibiotics or steroid drugs, emotional distress, environmental pollutants, food preservatives such as ethoxyquin, chemicals found in pesticides, chemical flea and tick treatments, etc. When you take your puppy home, we will give you valuable reminders in writing on things to stay away from to help your puppy have a long and healthy life. For example: CORE vaccines only, no poisonous topicals like flea/tick treatments, only use steroids if absolutely necessary and so on.

Our Guarantee does not include coverage for serious autoimmune diseases unless you have followed our recommendations. If your dog is diagnosed with an autoimmune disease, we will only cover the dog under our guarantee after your vet(s) provide evidence in writing that you have only elected CORE vaccines and they have not prescribed any chemical flea and tick treatments. Or prescribed any type of steroid unless it is absolutely necessary. *Absolutely necessary means there was a life threatening condition that required the use of these dangerous drugs.

Healthy Puppy Guarantee

If your new puppy must be seen by your vet within 14 days of his/her arrival to you due to a pre-existing, verifiable illness, we will replace pup or you may return pup for refund of original purchase price. We will need your veterinarian's report stating the puppy had the illness upon arrival. You are responsible for getting this information to us within three (3) days of diagnosis and prognosis. As well as returning the puppy to us within this same time frame. If you have already fallen for this little bundle, want to keep him/her, and the illness is treatable, we will work together to remedy. This may include us covering 1/2 of veterinarian bills (up to half of original puppy price) associated with illness. Please understand that unless we okay any treatment expenses when your vet contacts us, we may not be responsible for veterinary bills. Under most circumstances concerning our guarantees, we do not cover shipping costs.